Frequently Asked Questions
Welcome to Arch Dress FAQ’s — your quick guide to everything you need to know about shopping with us. If you don’t find the answer you’re looking for, feel free to reach out to our support team at support@archdress.shop.
1. Where is Arch Dress located?
We’re proudly based in New York, United States. Our address is 67 Reade St, New York, NY 10007, United States.
2. How long does order processing take?
All orders are processed within 1–3 business days after payment is confirmed. Orders placed after 05:00 PM will be processed on the next business day.
3. How long will delivery take?
Once your order is shipped, delivery typically takes 4–7 business days, depending on your location. The total estimated delivery time is 5–10 business days (processing + shipping).
4. Do you offer free shipping?
Yes! We’re pleased to offer Free Shipping on all orders within the United States — no minimum purchase required.
5. Do you ship internationally?
Currently, we only ship within the United States. We plan to expand internationally in the future.
6. What shipping carrier do you use?
We use reliable U.S. shipping services to ensure your order arrives safely and on time. Our shipping method is called Free Shipping.
7. What payment methods do you accept?
We accept the following secure payment options:
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Visa
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Mastercard
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American Express
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JCB
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Discover
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Diners Club
All transactions are processed securely in U.S. Dollars (USD).
8. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details. You can use that link to check the real-time status of your delivery.
9. Can I cancel or change my order after placing it?
Orders can only be modified or canceled before they are processed. If you need to make a change, please contact us as soon as possible at support@archdress.shop.
10. What should I do if I receive the wrong item or a damaged product?
We’re sorry for the inconvenience. Please contact our support team within 48 hours of delivery, and we’ll resolve the issue promptly with a replacement or return option.
11. What are your business hours?
Our customer service team is available during:
Monday – Friday: 09:00 AM – 05:00 PM
We’re closed on weekends and holidays.
12. How do I contact Arch Dress?
You can reach us through any of the following methods:
Email: support@archdress.shop
Phone: +1 781-563-2437
Address: 67 Reade St, New York, NY 10007, United States